REFUND & RETURN POLICY

At Toyruus, your satisfaction and trust mean everything to us.
We stand behind the quality of every product we offer — and we’re committed to making your shopping experience completely worry-free.

🧾 ELIGIBILITY FOR RETURNS

If you are not completely satisfied with your purchase, you may request a return or refund within 7 days of receiving your order.
To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • A proof of purchase or order number is required.

  • Items such as personalized products or gift cards are non-refundable.

🚚 DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us at info@toyruus.com within 7 days of delivery.
We’ll review your claim and send a replacement or full refund — no extra cost to you.
Please include photos or a short video showing the issue to help us resolve it quickly.

🔁 HOW TO REQUEST A RETURN OR REFUND

  1. Email info@toyruus.com with your order number and reason for the return.

  2. Our team will respond within 24–48 hours with next steps.

  3. Once approved, we’ll share return instructions or process your refund directly if no return is required.

💳 REFUND PROCESSING TIME

  • Approved refunds are typically issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • You’ll receive an email confirmation once your refund has been processed.

📦 RETURN SHIPPING

  • For most cases, the customer is responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping method for all returns.

⚠️ NON-REFUNDABLE ITEMS

Please note that the following items are not eligible for return or refund:

  • Gift cards

  • Personalized or custom-made items

  • Clearance or final-sale products

💬 NEED HELP?

We’re always here to help!
If you have any questions about your order or need assistance with a return, contact us at info@toyruus.com — we’ll make it right.

Toyruus — Trusted by Parents, Loved by Kids. 💛