S is suitable for 95-105cm height children to wear
M is suitable for height of children 110-120cm
L is suitable for children height 120-130cm
XL is suitable for 130-140cm height children to wear
| Shipping Overview | Shipping is a key part of the e-commerce experience, influencing both customer satisfaction and store efficiency. Understanding each step ensures smoother, faster deliveries. |
| Shipping Methods | We offer Standard (3–7 business days), Expedited (1–3 business days), and Overnight delivery (next business day). Choose what best suits your needs and timeline. |
| Shipping Costs | Rates depend on weight, dimensions, and destination. We work with trusted carriers like UPS, FedEx, and USPS to provide competitive and reliable shipping options. |
| Tracking Orders | Every order comes with a tracking number. You can follow your shipment in real time and receive updates via email or SMS to stay informed at every step. |
| International Shipping | We ship worldwide! Please note customs fees and local import duties may apply depending on your country’s regulations. Delivery times may vary by location. |
| Customer Expectations | About 79% of customers expect delivery within 3 days, and 70% prefer tracking alerts. That’s why we focus on fast, transparent, and reliable shipping experiences. |
| Our Promise | We continually optimize our shipping process to balance speed, safety, and affordability — ensuring your order arrives on time and in perfect condition. |
| Refund & Return Policy | At Toyruus, your satisfaction and trust mean everything to us. We stand behind the quality of every product we offer — ensuring your shopping experience is completely worry-free. |
| Eligibility for Returns |
You may request a return or refund within 7 days of receiving your order.
To be eligible:
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| Damaged or Defective Items |
If your item arrives damaged, defective, or incorrect, please contact us at
info@toyruus.com within 7 days of delivery.
We’ll review your claim and send a replacement or full refund at no cost. Please include photos or a short video showing the issue for faster resolution. |
| How to Request a Return |
Email info@toyruus.com with your order number and reason for return.
Our team will reply within 24–48 hours with next steps. Once approved, you’ll receive return instructions or we’ll process your refund directly if a return isn’t needed. |
| Refund Processing Time | Approved refunds are typically issued to your original payment method within 5–10 business days, depending on your bank or payment provider. You’ll receive an email confirmation once your refund has been processed. |
| Return Shipping |
In most cases, the customer is responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping method for all returns. |
| Non-Refundable Items |
The following items are not eligible for return or refund:
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| Need Help? | We’re always here to help! If you have any questions or need assistance with a return, contact us at info@toyruus.com — we’ll make it right. |
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